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Resources
- Blog Posts
  
  Press Releases
  
  News
  
  Webinars & Events
  
  Reference Stories
  
  Corporate Responsibility
  
  ISO certificate
- Copilot for Microsoft 365 Now Supports Estonian, Latvian and Lithuanian Languages
  
  Copilot for Microsoft 365, a powerful AI-based assistant, helps optimize workflows, improve collaboration, and make better decisions. With the addition of new languages support, this technology becomes even more accessible and beneficial. You can now choose your native language alongside traditional foreign languages, allowing for more precise suggestions, better understanding, and tailored solutions that meet specific needs and preferences.
  
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  Why is a Firewall Needed?
  
  A firewall acts as a vital security barrier between a trusted internal network and potentially harmful external networks, such as the internet. By monitoring and controlling incoming and outgoing traffic based on predefined security rules, a firewall helps prevent unauthorized access, significantly enhancing your network's security. Firewalls filter out potentially malicious data packets, providing a crucial layer of defense against cyber threats.
  
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  Requirements for Copilot for Microsoft 365 will be extended
  
  Copilot for Microsoft 365 is expanding to customers with Microsoft 365 F1 and F3, Office 365 E1, Microsoft 365 Business Basic licenses
  
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  Efficient cyber protection – how to protect data?
  
  Knowledge is power and data is the new gold! Data has many characteristics similar to gold. It can be reused for creating new knowledge, just as gold can be remelted and turned into new valuables. Gold has higher value when turned into jewellery, and also data has higher value when organised into a nice-looking and clear report.
  
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  All blog posts
  
  Microsoft 365 Copilot now available for everyone!
  
  On January 15th, Microsoft announced that Copilot is now available to businesses of all sizes. If previously the limiting requirement was the size of the company and the number of users, today there are no more restrictions and all companies can take their productivity to the next level thanks to AI.
  
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  The Value of Central Logging
  
  Each system logs data for diagnostic purposes – both deviations and security incidents of applications. Logging is usually a quiet process without disturbing the user, since usually each person wants to focus on the daily productivity not on the nuances of the operation of IT systems. However, there are situations where system logs are valuable for diagnosing abnormalities, detecting data leaks and attacks, and gathering evidence. If logs are collected only in operational systems, they might not be accessible in case of security incidents.
  
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  How to stop human-operated cyber attacks?
  
  Security teams need every edge they can get in the fight against ransomware. Microsoft Defender for Endpoint customers are able to automatically disrupt human-operated attacks like ransomware early in the kill chain without needing to deploy any other capabilities.
  
  READ MORE
  
  Microsoft Inspire 2023 summary | AI transformation
  
  Primend has been recognized as the winner of the 2023 Microsoft Estonia Partner of the Year award. To celebrate this achievement, Microsoft invited us to its annual conference, Inspire 2023. Here are some of the most crucial topics and thoughts presented by Tõnis Tikerpäe, our Development Manager of Microsoft Cloud Solutions.
  
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  Primend is recognized as the winner of 2023 Microsoft Estonia Partner of the Year
  
  Primend today announced it has won 2023 Microsoft Partner of the Year Award in Estonia. The company was honored among a global field of top Microsoft partners for demonstrating excellence in innovation and implementation of customer solutions based on Microsoft technology.
  
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  Cloud service focused companies Primend and Digifi will merge
  
  The purpose of the merger of Primend and Digifi is to be even more successful in the Estonian market by joining companies with similar service models and experienced specialists in their field in the environment of rapid growth. The merger will help Primend increase their physical presence in the Southern Estonian region to offer even higher quality and more personalized service to the existing and new customers. After the merger, Primend will have already 100 employees in the three Baltic countries.
  
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  Press Release | Primend and Bondora give desktop computers to two schools
  
  With the help of Bondora and Primend, Tallinn Free Waldorf School and Vändra Gymnasium now have 25 working desktop computers.
  
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  Press Release | Primend gives tablets computers to Ida-Viru Central Hospital
  
  Estonian IT company Primend OÜ gives tablet computers for implementation of activities under the stroke treatment development project of Ida-Viru Central Hospital.
  
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  All press releases
  
  Primend helped SYNLAB to gift tablets to general nursing homes
  
  Estonia’s largest medical laboratory SYNLAB is to gift tablets to nursing homes, helping their inhabitants communicate with their relatives.
  
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  Press Release | Primend and Iteraction to merge
  
  Primend has come to an agreement with an Estonian IT company Iteraction, to merge our businesses. The merger will support Primend’s expansion in Baltic cloud services market with an improved team and knowledge.
  
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  Primend is the Microsoft Partner of the Year 2020 in Estonia
  
  We are proud to announce that Primend has won the Microsoft Partner of the Year 2020 Estonia award.
  
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  Elering implemented remote work tool Microsoft Teams with the help of Primend
  
  During the past weeks, many companies have had to manage in a new situation where the former work habits had to be revised and due to the emergency situation, it was necessary to find possibilities for the employees to work at home as much as possible.
  
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  Monthly billing for Microsoft 365 Copilot annual term subscriptions
  
  A monthly billing option for annual term subscriptions of Copilot. Starting on December 1, 2024, customers who purchase annual term subscriptions of Microsoft 365 Copilot will have the option to pay on a monthly basis instead of making an upfront annual payment.
  
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  Microsoft price increase for monthly billing for annual term subscriptions from April 1, 2025
  
  Microsoft is introducing 5% price increase to the monthly billing plans for annual subscriptions – 1st of April, 2025. This change aims to continue providing customers with cash flow flexibility while maintaining the value and benefits of Microsoft services, thus Microsoft will standardize the monthly billing price for all new and renewing annual term subscriptions starting on April 1, 2025.
  
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  Teet Raudsep - CEO of Primend Group
  
  Teet Raudsep has been selected as the new CEO of the international IT services company Primend Group. He will begin the leadership of the company starting from December 2. The current acting CEO, Tõnis Tikerpäe, will continue to serve as a board member of Primend Group and its subsidiaries.
  
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  Important Microsoft 365 licensing changes in Europe
  
  Microsoft recently announced that starting October 1, 2023, it will be possible to purchase Microsoft 365 licenses without Teams
  
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  All news
  
  Primend is now a Microsoft Solutions Partner for Modern Work
  
  Microsoft Solutions Partner designation is a recognition program within the Microsoft Partner Network that acknowledges organizations for their expertise and capabilities in delivering Microsoft-based solutions to customers. The program aims to help customers identify and engage with trusted partners who possess the necessary skills, knowledge, and experience to effectively implement and support Microsoft technologies.
  
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  Microsoft announced important price changes
  
  On April 1, 2023, Microsoft will adjust Cloud services prices for EU, Norway and the UK for local currency fluctuations (FX Rates). Starting April 1, 2023, pricing for Microsoft cloud services will increase by +11%.
  
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  Security update for Microsoft Authenticator
  
  If part of your company’s security policy is to use Microsoft Authenticator, then know that change is coming to all users. The experience of using Microsoft Authenticator will change from approving notifications to number matching.
  
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  Updates logic for Windows 11
  
  The newest Windows 11 update, titled 22H2, started rolling out in September, following with new features over time. On September 20, Microsoft made available the Windows 11 2022 Update as a free upgrade for devices already running Windows 11 21H2 (and those compatible computers running Windows 10) that are known to have a smooth upgrade experience. Over time, the update will expand to more devices based on hardware eligibility, reliability metrics, and other factors. Windows 11 22H2 will be fully available sometime during the first half of 2023.
  
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  Webinar | Incredible Power Platform – make your life easier
  
  Highlights of the year! This April European Power Platform conference was held in Berlin and our dynamic trio of presenters would like to share highlighted news and topics mentioned there.
  
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  Webinar | How to grow your business with Microsoft Commercial Marketplace?
  
  Microsoft Commercial Marketplace is one of fastest growing digital sales channels. Learn why you should publish your app in Marketplace to gain visibility in other markets and gain new customers. Join our digital event on May 31st starting 10.00 and get familiarized with the benefits of transactable app publishing. Value proposition – what’s in it for me?
  
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  Webinar | Protect your identity with YubiKey password-free authentication
  
  An identity has long been not just a username and password, but must include an additional security layer to protect data and access to ensure data integrity.
  
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  Webinar | Migrate Your Datacenter to the Cloud with Azure Migrate
  
  Azure Migrate enables you to run assessment and migrate from VMware, Hyper-V and physical servers environment.
  
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  All seminars and events
  
  Webinar | What is the cost of cloud based analytics?
  
  Companies need to be able to seize new opportunities on the fly and make business-critical decisions quickly.
  
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  Webinar | Accelerate your transition to the cloud
  
  In this webinar, we will go through the steps involved in migrating workloads into the cloud with Azure Migrate.
  
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  Webinar | Trained AI for business tasks
  
  Microsoft has trained Cognitive Services AI to understand spoken and written content, to recognize people and emotions, and to make decision.
  
  READ MORE
  
  Webinar | How to collect data for business decisions
  
  Business decisions must be based on facts. Fact collection and reports generation are often tedious and time consuming.
  
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  NOBE: Priit Nigols | Board Member
  
  NOBE’s collaboration with Primend began in November 2023, when NOBE needed to create an entirely new IT infrastructure.
  
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  Primekss: Santa Sausa | IT Process Lead
  
  The first step in organizing IT processes was providing Primend’s technical support service, which ensures timely problem resolution and prompt handling of issues. The primary focus in the continued collaboration between the two companies is to enhance automation and security processes, fully utilizing the tools available in the Microsoft environment.
  
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  MAXIMA: MAXIMA – HR department
  
  One of the benefits of choosing Primend as the IT partner for the HR department is the confidence that Primend experts will find the most suitable solutions for each company, recommending how to wisely and fully utilize the existing infrastructure base.
  
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  ZAB Dalderis&Repšs : Agris Repšs | Sworn Attorney/Partner
  
  One of the important success factors in solving and developing IT issues is the informal, honest communication-oriented cooperation between the two companies. Such an approach strengthens the collaboration, allowing for a more successful and operational exchange of ideas, problem situations, decision-making and joint projects.
  
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  All Reference Stories
  
  Forus: Raul Naarits | IT Service Manager
  
  Outsourcing IT services has proven advantageous for Forus, offering cost reduction, optimization, and a more comprehensive service compared to maintaining an in-house IT team.
  
  READ MORE
  
  Baltika Group: Ahti Laansoo | IT Manager
  
  Baltika Group celebrating its 95th anniversary this year is a fashion company with a long history operating in the Baltic countries, that started to work with Primend in 2021 as an organization with about 170 employees at the time.
  
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  Elvi: Igors Indriksons | IT manager
  
  Since IT-related matters closely affect the daily operations of the stores and such critical business processes as inventory management and product orders, ELVI decided to hire professional help. In December 2021, ELVI started cooperation with Primend, and within a couple of months, the main IT infrastructure issues were promptly and efficiently reorganized.
  
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  Veho Baltics: Siim Susi | Head of IT Baltics
  
  The first step in the cooperation was a comprehensive audit of Veho SIA: it included mapping of all the hardware and software used in the company and interviews with all the employees to find out the most critical sore points for the users. All the network equipment, security settings, age of the equipment and connections were also checked, as well as server hardware, platforms, operation systems and links. After the IT audit, a report was issued where the tasks were prioritized, starting from the most mission-critical ones. The report identified that the server park of the company was in
  
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  Corporate Responsibility
  
  From the very beginning Primend’s goal has been to improve the quality of life of our people, our clients and the communities where were we operate, thus the initiative Primend For was established.
  
  READ MORE
  
  ISO certificate
  
  ISO certifications cover all services provided by Primend in Estonia, Latvia, and Lithuania.
  
  READ MORE
- Featured news and events
  
  Webinar | Incredible Power Platform – make your life easier
  
  Highlights of the year! This April European Power Platform conference was held in Berlin and our dynamic trio of presenters would like to share highlighted news and topics mentioned there.
  
  News
  
  Microsoft price increase for monthly billing for annual term subscriptions from April 1, 2025
  
  Microsoft is introducing 5% price increase to the monthly billing plans for annual subscriptions – 1st of April, 2025. This change aims to continue providing customers with cash flow flexibility while maintaining the value and benefits of Microsoft services, thus Microsoft will standardize the monthly billing price for all new and renewing annual term subscriptions starting on April 1, 2025.
Services
- IT Support Services
  
  IT Security
  
  Microsoft Teams
  
  Linux server management service
  
  Network solution as a service
  
  Microsoft Cloud Services
  
  SharePoint
  
  Cloud Security
  
  Primend Cloud 2.0
  
  Azure
  
  Business analytics
  
  Other Services
  
  Trainings
- IT Support Services
  
  Helpdesk, User support, PC/server and network support, Azure and O365 public cloud support, M&A support
  
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  User support service
  
  The purpose of the service is to provide quick and high-quality IT support to clients both by phone ...
  
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  Support for servers and server services
  
  The service is aimed at offering quick and high-quality service both for Windows and Linux servers.
  
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  IT Manager and consultation service
  
  The service is designed for medium-sized companies (up to 250 users) that do not have their own IT ...
  
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  Support for consolidation and connection of systems
  
  One of the most important things is to take the IT systems that keep the business running to ...
  
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  Customer service and IT support for the Baltics
  
  We have fully integrated all Baltic teams as one, and we oﬀer support with the same values, helpdesk, ...
  
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  Enterprise Support
  
  We offer support for enterprises if you have business-critical systems that require special attention and maintenance.
  
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  Frequent requests and solutions
  
  The most frequently asked questions and answers to them.
  
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  Information about increasing IT-awareness
  
  Cyber security begins with every user’s behaviour on the Internet. Here are the most important things to remember.
  
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  IT Security
  
  The cornerstone of organizations is their data, which may include confidential information, customer data, intellectual property, and more. ...
  
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  Primend Shield - Cyber Incident Monitoring and Management Service
  
  Primend Shield's centralized Security Information and Event Management (SIEM) system collects security event evidence from servers, computers, firewalls, and ...
  
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  CISOaaS - Assessing and developing information security maturity level
  
  The service helps to gain a comprehensive understanding of various information systems and applications, as well as the ...
  
  READ MORE
  
  M365 Premium
  
  M365 Premium - Best for businesses that require secure, remote work solutions with everything included in Business Standard, ...
  
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  M365 Back Up
  
  The backup service is based on VEEAM technology. It provides a possibility for backup of all the Office ...
  
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  Backup for Servers
  
  Primend offers backup service from your data centre to Primend Clolud environment. The data are zipped with Veeam ...
  
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  Microsoft Teams
  
  Accomplish more together across work, school, and life with Microsoft Teams. Get your team on the same page with ...
  
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  Teams Rooms for Microsoft Teams
  
  We are your go-to destination for revolutionizing your business meetings with the cutting-edge Microsoft Teams Meeting Room solution. ...
  
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  Personal productivity assistant Lenovo ThinkSmart View
  
  ThinkSmart View is smarter technology that will completely change how your employees work from the moment they start ...
  
  READ MORE
  
  Logitech - Microsoft Teams Video Conferencing Solution
  
  Logitech Video Collaboration Solutions for Microsoft Teams include everything you need for an efficient, productive meeting whether in ...
  
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  Meeting room solution support
  
  Automatic update set-ups for operation systems and Teams app. Manual monthly/quarterly version updates of additional devices (cameras, speakers, microphones). Device ...
  
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  Linux server management service
  
  The monthly management service includes: Identification of software and hardware faults; Monthly updating of the server software. Requires ...
  
  READ MORE
  
  Network solution as a service
  
  A secure and quick network solution that operates unnoticed at the background is the foundation for seamless work ...
  
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  Microsoft Cloud Services
  
  Microsoft 365 is an integrated bundle of Windows 11, Office 365 and Enterprise Mobility + Security.
  
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  Microsoft 365 Business packages
  
  Microsoft 365 is an integrated plan that includes solutions such as Windows 11, Office 365, and Enterprise Mobility ...
  
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  Microsoft 365 Security
  
  While consuming cloud services, it is vital that all security measures are in place. Otherwise, it poses serious ...
  
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  Office 365
  
  Office 365 provides team collaboration and video conferencing in addition to a large mailbox and a terabyte of ...
  
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  Microsoft Copilot
  
  Copilot is available for businesses of all sizes, and every company has an equal opportunity to elevate its ...
  
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  SharePoint
  
  Bring your internal communication to the next level!
  
  READ MORE
  
  TABLOO intranet and document library
  
  The TABLOO intranet and document library solution built on the Microsoft Office 365 SharePoint Online environment is compatible ...
  
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  Cloud Security
  
  Primend is partnering with Microsoft to provide reliable and secure cloud services.
  
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  Primend Cloud 2.0
  
  Primend Cloud is your choice if your on-premise solution is no longer sufficient. Some workloads just need a ...
  
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  Azure
  
  Transform the datacenter with Azure - Deliver a resilient, elastic infrastructure in your datacenter, in the cloud, or ...
  
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  Primend Azure Support
  
  Take advantage of highly available, scalable, and secure cloud infrastructure with Azure — and only pay for the ...
  
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  Azure for developers
  
  Moving to a modern cloud platform such as Microsoft Azure helps smaller software development companies level the playing ...
  
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  Business analytics
  
  We help companies develop reporting systems that take into account the performance of employees and provide them with ...
  
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  Business Intelligence
  
  Making decisions is hard. It is even harder when an organization grows, and every decision affects many people. ...
  
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  Budgeting in Power BI and Office 365
  
  Every company that is setting targets, must measure performance from time to time to evaluate whether they are ...
  
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  IoT
  
  It is a simple fact that to improve results you must manage performance. But how can you manage ...
  
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  Other Services
  
  Through our portfolio we have the capability to deliver a broad range of services and solutions to meet ...
  
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  Cloud Service for Entrepreneur
  
  Primend has good experience that enables us to build IT systems and business processes correctly and sustainably. Those ...
  
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  Trainings
  
  Here you can find our various training courses. Training can be conducted both on-site and virtually. Register for ...
  
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  Microsoft 365 Basic Training
  
  Microsoft 365 Basic Training: Outlook, MS Teams, OneDrive, SharePoint.
  
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  Introductory Training for Microsoft Teams
  
  Microsoft Teams training plan: General recommended settings for Microsoft Teams, Principles of creating teams and channels in Microsoft ...
  
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  Advanced Training for Microsoft Teams
  
  Microsoft Teams training plan: Detailed overview of Microsoft Teams settings and personalization options, Notification settings in Teams, Good ...
  
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  Microsoft 365 Copilot Training
  
  Microsoft 365 Copilot is an AI-powered tool integrated into Microsoft Office products (such as Word, Excel, PowerPoint, Outlook), ...
  
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  Cyber Security Training
  
  The purpose of the training is to introduce different cyberattack methods. By knowing these an organization can prevent ...
  
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  Cyberattack simulation
  
  Cyberattack simulation allows you to launch realistic attack scenarios that help identify and locate vulnerable users before a ...
  
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  SharePoint Basic Training
  
  The skills acquired will help the end-user to use SharePoint efficiently, promoting collaboration and document management. The training ...
  
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  SharePoint Advanced Training
  
  The training provides knowledge for Microsoft SharePoint users who have some experience, knowledge, and skills to manage and ...
  
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  SharePoint Power User Training
  
  The training provides knowledge for experienced Microsoft SharePoint users who have extensive knowledge and skills but wish to ...
  
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  Microsoft OneDrive Training
  
  Microsoft OneDrive is a cloud service platform that allows users to store and sync documents, providing easy access ...
  
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  Microsoft 365 cloud environment security training for IT administrators
  
  In the Microsoft 365 cloud security training, our cloud service architect focuses on various important aspects of cloud ...
  
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- Featured services
  
  IT support services
  
  Microsoft Copilot
Working at Primend
Contacts

Contacts

Our Locations

Estonia

Primend OÜ

Lõõtsa 12, Tallinn, 11415
General phone: +372 687 0600
e-mail: info@primend.com

Riia 4, Tartu, 51004 (Hansakeskus)
General phone: +372 687 0604
e-mail: info@primend.com

Reg.code: 12621569
VAT: EE101704195
Bank Account: Swedbank
EE042200221059250198

Helpdesk

Call us: +372 687 0606
Write us: tugi@primend.com

Our people

Latvia

Primend SIA

Skanstes iela 25, Rīga, LV-1013
General phone: +371 6778 8007
e-mail: info@primend.lv

Reg.code: 40203210749
VAT: LV40203210749
Bank Account: Swedbank
LV90HABA0551046609516

Helpdesk

Call us: +371 6778 8007
Write us: atbalsts@primend.com

Our people

Lithuania

UAB Primend

V. Gerulaičio str. 10, Vilnius 08200
General phone: +370 6610 6500
e-mail: info@primend.lt

Reg.code: 305660180
VAT: LT100013819712
Bank Account: Swedbank
LT937300010165346716

Helpdesk

Call us: +370 6610 6500
Write us: pagalba@primend.com

Our people

Finland

Primend OY

Tikkurilantie 55, 01300 Vantaa
Puhelin: +372 687 0600
Sähköposti: info@primend.com

Rek.koodi: 3338784-6
VAT:
Pankkiyhteys:

Our people

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IT support services

Microsoft Copilot

Contacts

Our Locations

Primend OÜ

Primend SIA

UAB Primend

Primend OY