Frequent requests and solutions

1.

How to change your computer password? 

• Press CTRL + ALT + DELETE on your keyboard and in the new window choose "change password". 

• Turn on VPN and log in. 

• Press CTRL + ALT + DELETE on your keyboard and in the new window choose "change password".

• Log out of VPN and log in again with the new password. 

2.

Computer is slow, what to do?

• Try closing programs and if nothing changes, contact our IT support. 

• Restart the computer.

3.

How to read e-mails in MS Office 365 web application? 

• This is simple, open your web browser, type in "https://outlook.office.com/" and start using it. 

4.

Outlook won’t open in computer.

• Try restarting your computer.

• If restart doesn’t help, contact IT support.

5.

I am going on vacation and I need to forward my e-mails to a colleague. How to do it?

• Log in to Office 365 Web Outlook https://outlook.office.com/

• Go to https://outlook.office.com/mail/options/mail/forwarding and set up forwarding.

6.

How to turn on "Out Of Office" message?

• In Outlook desktop open File -> Info > "Automatic Replies"

• In web application Out Of Office message can be turned on at https://outlook.office.com/mail/options/mail/automaticReplies 

7.

OneDrive won’t upload files 

• Grey icon means: OneDrive is offline. Click on it and log in.

• Blue icon means: OneDrive is online. Check next steps.

• Right click on the icon. Select “Settings” > Tab “Back up” > “Manage back up” > follow the steps in new window. 

• If it’s running, check if it has given any syncing errors. 

• If restarting the computer didn’t help, contact IT support.  

8.

How to open files in OneDrive cloud? 

• Log in to portal.office.com 

• Click on the OneDrive icon in the left 

9.

How to share a file/folder in OneDrive? 

• If you want to share files on your computer, double click the OneDrive icon; 

• Select the file/folder, right-click on it and select "Share";

• Next you need to enter the recipient’s e-mail address; 

• Click “Send”. 

10.

Digital signing isn’t working

• Check whether ID-software offers an update. 

• If the ID-software is up to date, contact IT support, who will fix the update.

11.

Can’t log in to bank with ID-card/mobile-ID 

• Does the ID-software recognize the ID-card in reader? 

• Check whether ID-software offers an update.  

• Try another web browser. 

• If none if the above works, contact IT support.

12.

Can’t connect to the printer 

• Check if the printer is turned on.

• The issue is on the printer’s side:

• There could be an error displayed on the printer’s screen (out of paper, ink level low etc). Usually in this case the printer let’s you know how to continue. 

• If the printer doesn’t have a screen, there should be an indicator light close to the buttons. The light should be orange (might blink) in case of any issues. Restarting the printer could help.

• The issue is on the computer’s side: 

• Unplug the USB cable from the computer; 

• Restart the printer;

• Plug the USB cable back into the computer (After a successful connection, there should be a short notification sound.); 

• Try printing again and make sure the correct printer is chosen.

• Try the Windows fix:  Start >Settings > Devices > Printer & scanners > Add a printer or scanner.

• Below will be a list of printers the computer already knows.

• Pick the correct printer and click "Manage".

• Click "Run the troubleshooter".

• Try adding the printer again: Start > Settings > Devices > Printer & scanners > Add a printer or scanner

• It would be good to delete the old printer before adding a new one -  Start > Settings > Devices > Printer & scanners > Choose the printer > click "Remove device"   

• Adding a new printer is done in the same window. Just pick „+ Add a printer or scanner“. If the search is completed, a list of printers the computer found will be shown. 

• Select the correct one and click „Add device“ or „Install device“ (Depending on the version of Windows, the button is different.)  

• Try printing again.

• If the recommendations above didn’t work, contact IT support.