Frequent requests and solutions


How to change your computer password? 

  If you’re connected to office network: 
  • Press CTRL + ALT + DELETE on your keyboard and in the new window choose "change password". 
  If you aren’t connected to office network: 
  • Turn on VPN and log in. 
  • Press CTRL + ALT + DELETE on your keyboard and in the new window choose "change password".
  • Log out of VPN and log in again with the new password. 


Computer is slow, what to do?

  • Try closing programs and if nothing changes, contact our IT support. 
  • Restart the computer.


How to read e-mails in MS Office 365 web application? 



Outlook won’t open in computer.

  • Try restarting your computer.
  • If restart doesn’t help, contact IT support.


I am going on vacation and I need to forward my e-mails to a colleague. How to do it?



How to turn on "Out Of Office" message?

  Out Of Office messages can be turned on both in web and regular application:
  • In Outlook desktop open File -> Info > "Automatic Replies"


OneDrive won’t upload files 

  Check if OneDrive is running. The icon should be in the right-hand corner of the taskbar (or under hidden icons). 
  • Grey icon means: OneDrive is offline. Click on it and log in.
  • Blue icon means: OneDrive is online. Check next steps.
  Check if syncing is turned on: 
  • Right click on the icon. Select “Settings” > Tab “Back up” > “Manage back up” > follow the steps in new window. 
  • If it’s running, check if it has given any syncing errors. 
  • If restarting the computer didn’t help, contact IT support.  


How to open files in OneDrive cloud? 

  • Click on the OneDrive icon in the left 


How to share a file/folder in OneDrive? 

  • If you want to share files on your computer, double click the OneDrive icon; 
  • Select the file/folder, right-click on it and select "Share";
  • Next you need to enter the recipient’s e-mail address; 
  • Click “Send”. 


Digital signing isn’t working

  • Check whether ID-software offers an update. 
  • If the ID-software is up to date, contact IT support, who will fix the update.


Can’t log in to bank with ID-card/mobile-ID 

  • Does the ID-software recognize the ID-card in reader? 
  • Check whether ID-software offers an update.  
  • Try another web browser. 
  • If none if the above works, contact IT support.


Can’t connect to the printer 

  • Check if the printer is turned on.
  • The issue is on the printer’s side:

  • There could be an error displayed on the printer’s screen (out of paper, ink level low etc). Usually in this case the printer let’s you know how to continue. 
  • If the printer doesn’t have a screen, there should be an indicator light close to the buttons. The light should be orange (might blink) in case of any issues. Restarting the printer could help.
  • The issue is on the computer’s side: 

  If the printer is connected via USB (There are several cables connected to the printer. One of them is connected to the computer.) :
  • Unplug the USB cable from the computer; 
  • Restart the printer;
  • Plug the USB cable back into the computer (After a successful connection, there should be a short notification sound.); 
  • Try printing again and make sure the correct printer is chosen.
  If it is a network printer (there are no cables between the printer and computer):
  • Try the Windows fix:  Start >Settings > Devices > Printer & scanners > Add a printer or scanner.
  • Below will be a list of printers the computer already knows.
  • Pick the correct printer and click "Manage".
  • Click "Run the troubleshooter".
  • Try adding the printer again: Start > Settings > Devices > Printer & scanners > Add a printer or scanner
  • It would be good to delete the old printer before adding a new one -  Start > Settings > Devices > Printer & scanners > Choose the printer > click "Remove device"   
  • Adding a new printer is done in the same window. Just pick „+ Add a printer or scanner“. If the search is completed, a list of printers the computer found will be shown. 
  • Select the correct one and click „Add device“ or „Install device“ (Depending on the version of Windows, the button is different.)  
  • Try printing again.
  • If the recommendations above didn’t work, contact IT support.


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