Primend Azure Support

Today's businesses face significant challenges, from enabling a remote work infrastructure and responding to increased cyberattacks to managing reduced cash flow.

Take advantage of highly available, scalable, and secure cloud infrastructure with Azure — and only pay for the resources that you use.

Get help to:
Empower remote productivity with a seamless virtual desktop experience
Deliver efficiency with unified security and management capabilities
Save money by migrating to the cloud and getting more value from your existing investments

Primend Basic Azure Support

 2’nd level helpdesk service in Estonian, Latvian, Lithuanian, Russian and English language 
 Monthly service reports
 Invoicing - Primend is Microsoft CSP partner and can offer flexible licensing model and invoicing model. License and Subscriptions management goes through Primend Marketplace online portal and customers have access to it. Reporting and integration with Power BI
               Clearity of the invoiced cost lines - subscriptions, resource groups, and services for the invoices that have modernized Azure plan offers
 Quick answers for all technical questions. Primend has more than 30 Microsoft technical experts
 Direct communication and problem escalation options with Microsoft high level technical support - Microsoft Advanced Support for Partners (ASfP)
  Agreed SLA for all requests (incidents and problems)
 Azure and Microsoft 365 cloud services consultation. Technical consulting and business-related Consulting

Primend Azure Support

 One-to-one remote consultation with a Primend Technical Consultant
   Personalized one-to-one technical guidance
 Review of proposed architecture, deployment, and migration plans to optimize the implementation plan for any solution
 Access to best practices, reference architectures, and additional guidance to help envision your solutions to reduce risk across the entire cloud services delivery lifecycle
 Expertise and knowledge transfer to increase proficiency with cloud technologies to maximize satisfaction, minimize escalations, and reduce costs
 Azure AD monitoring and integration with different services
   User management and role permissions
 Recommendations and Findings Summary for guidance to achieve on-time projects, implementations, and deployments

 Primend Advanced Azure Consultation

 The Advanced Consultation is a technical deep dive for complex solutions. It can explore solutions crossing multiple solution areas or requiring cross-discipline product expertise. These solutions can be tied to a specific focus, such as security practices optimization, or where products require custom settings or configurations. Advanced Consultations can include technical documentation, customized demos, code samples, complex automation guidance, solution scaling advice and technical resources for customized reporting and monitoring scenarios.
Learn more about Microsoft Advanced Support for Partners program (ASfP) in our blog post here.


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