The user support service of Primend has been designed for companies of any size. The purpose of the service is to provide quick and high-quality IT support to clients both by phone and e-mail. User requests are received by trained specialists who are ready to solve most of the concerns immediately, during the first contact. The technical team of Primend is large enough to provide quick support and good customer service.
User support service description
The purpose of user support service is to eliminate errors occurring in the maintained IT equipment and advise the users in matters related to improvement of the information system. Maintenance is focused on the reliability of the IT infrastructure, prevention of IT problems, advising of the user, timely and quick solution of problems, advice on improvement possibilities of the information system and stability of operations through high-quality support service for the information system.
Key words for user support service |
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In addition to user support, we offer the following to the contact persons and/or management of a company: |
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Primend ensures a response to a fault message during working hours according to the following categories: |
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Pricing of the service |
We offer the service for a fixed monthly fee and it includes all the tasks described above that are related to IT administration services and solution of IT problems of users. |