Resources
- Blog Posts
  
  Press Releases
  
  News
  
  Webinars & Events
  
  Reference Stories
  
  Corporate Responsibility
  
  ISO certificate
- Security has never been more critical
  
  Cybersecurity is the number one challenge that every business is facing as cyberattacks become more frequent and sophisticated. Organizations struggle to navigate the ever-evolving threat landscape in which ransomware attacks increased by 150% in 2021, 579 password attacks are carried out every second, and nation-state attacks are also on the rise. At the same time, the pandemic accelerated digital transformation faster than anyone could’ve expected over the past two years.
  
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  How to back up Microsoft Teams?
  
  Microsoft Teams backup may seem easy, Teams is a part of Office 365, so if I want to back up Teams, I must back up Office 365 and that’s it? But what exactly will I back up? Exchange? SharePoint? Anything else? Just like for many other things in the IT world, the answer is not that simple here. Thus, let’s look at some basics of this topic more closely.
  
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  6 reasons why you should back up Teams
  
  If you want to back up Teams, you should also back up Office 365. There is no way around. People often think that once we use cloud applications and store our data there, we no longer need to worry about anything else.
  
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  Saving the World One Server at a Time
  
  We have only one world and we need to preserve it in good condition for our children and grandchildren. Information technology has improved efficiencies for years contributing to rising standards of living. Cloud services have improved efficiencies to new levels by utilizing datacenters to serve huge amounts of customers from the same hardware and software. This has improved immensely the sustainability of IT solutions. The situation is not that straightforward, of course.
  
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  All blog posts
  
  Increasingly popular Power Apps. How to start on your own?
  
  Starting from the creation of their cloud-based package, Microsoft has brought to the market very exciting combinations of using different apps. One of the most interesting tools is the so-called Power Platform, which comprises three main apps.
  
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  Power BI, meet PowerPoint
  
  Despite regular criticism, PowerPoint slides are the most popular way to visualize and target a message. Therefore, it is often asked what the best way is to display Power BI visuals in PowerPoint. So far, my answer has always been to take a screenshot of the Power BI report and put it in PowerPoint. Microsoft did not have its own PowerPoint plug-in, and modules made by others required additional licenses and authorization from another service provider. And a website in PowerPoint won't work without a network connection.
  
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  Primend’s journey to ISO 9001 and ISO 27001 certificates
  
  At Primend, we like to do things well, and customer-focused mindset and operations create an important foundation for that. Our customers are people who want to increase the success of their companies with innovative IT solutions. To be able to offer such value, we must constantly learn and test. We have been rather successful at that and grown fast. At some point we discovered that everyone of us is great at some part of value creation, but the average result still felt average (at least to us). That is why we decided to review what we do, in what
  
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  Microsoft Defender for Business - the guardian angel of your company
  
  Over the past year, the importance of cybersecurity has skyrocketed. Viruses and other cyberattacks are evolving faster and faster. Ransomware attacks have increased by 300% in the last year, with more than 50% targeted at small businesses. The commercialization of cybercrime has led to an increase in the frequency and sophistication of attacks on small and medium-sized businesses (SMB). For smaller businesses this type of impact can be hard to manage with potential financial, operational, and customer trust implications.
  
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  Cloud service focused companies Primend and Digifi will merge
  
  The purpose of the merger of Primend and Digifi is to be even more successful in the Estonian market by joining companies with similar service models and experienced specialists in their field in the environment of rapid growth. The merger will help Primend increase their physical presence in the Southern Estonian region to offer even higher quality and more personalized service to the existing and new customers. After the merger, Primend will have already 100 employees in the three Baltic countries.
  
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  Press Release | Primend and Bondora give desktop computers to two schools
  
  With the help of Bondora and Primend, Tallinn Free Waldorf School and Vändra Gymnasium now have 25 working desktop computers.
  
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  Press Release | Primend gives tablets computers to Ida-Viru Central Hospital
  
  Estonian IT company Primend OÜ gives tablet computers for implementation of activities under the stroke treatment development project of Ida-Viru Central Hospital.
  
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  Primend helped SYNLAB to gift tablets to general nursing homes
  
  Estonia’s largest medical laboratory SYNLAB is to gift tablets to nursing homes, helping their inhabitants communicate with their relatives.
  
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  All press releases
  
  Press Release | Primend and Iteraction to merge
  
  Primend has come to an agreement with an Estonian IT company Iteraction, to merge our businesses. The merger will support Primend’s expansion in Baltic cloud services market with an improved team and knowledge.
  
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  Primend is the Microsoft Partner of the Year 2020 in Estonia
  
  We are proud to announce that Primend has won the Microsoft Partner of the Year 2020 Estonia award.
  
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  Elering implemented remote work tool Microsoft Teams with the help of Primend
  
  During the past weeks, many companies have had to manage in a new situation where the former work habits had to be revised and due to the emergency situation, it was necessary to find possibilities for the employees to work at home as much as possible.
  
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  Primend and cloud management service company ADM Cloudtech will start jointly offer cloud and software services in UK
  
  Primend signed a cooperation agreement with cloud management company ADM Cloudtech with whom their goal is to offer organisations in the UK a wide array of IT solutions.
  
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  Microsoft announced important price changes
  
  On April 1, 2023, Microsoft will adjust Cloud services prices for EU, Norway and the UK for local currency fluctuations (FX Rates). Starting April 1, 2023, pricing for Microsoft cloud services will increase by +11%.
  
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  Security update for Microsoft Authenticator
  
  If part of your company’s security policy is to use Microsoft Authenticator, then know that change is coming to all users. The experience of using Microsoft Authenticator will change from approving notifications to number matching.
  
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  Updates logic for Windows 11
  
  The newest Windows 11 update, titled 22H2, started rolling out in September, following with new features over time. On September 20, Microsoft made available the Windows 11 2022 Update as a free upgrade for devices already running Windows 11 21H2 (and those compatible computers running Windows 10) that are known to have a smooth upgrade experience. Over time, the update will expand to more devices based on hardware eligibility, reliability metrics, and other factors. Windows 11 22H2 will be fully available sometime during the first half of 2023.
  
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  Save 50% on Microsoft Defender for Endpoint
  
  Modernize your security with a leading endpoint protection platform at a 50% discount when you switch or renew. This limited-time offer begins November 1, 2022. Applies to Defender for Endpoint P1 and P2 licenses. Offer expires June 30, 2023.
  
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  All news
  
  Deprecation of Basic Authentication in Exchange Online
  
  In August, Microsoft announced that, beginning October 1, 2022, they will begin to permanently disable Basic Authentication in all tenants, regardless of usage, except for SMTP Auth. Basic authentication in Exchange Online uses a username and a password for client access requests. Blocking Basic authentication can help protect your Exchange Online organization from brute force or password spray attacks.
  
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  Teams Exploratory trial expired, what to do now?
  
  Between Feb 2020 and Feb 2021, Microsoft provided users of paid commercial customers with the ability to initiate 12-month Teams trials. In June 2022 Microsoft expired these trials. What now?
  
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  Great news for small businesses: Teams Essentials
  
  Microsoft announced Teams Essentials, the first-ever standalone Microsoft Teams offering, designed specifically for small businesses. Teams Essentials gives small businesses a professional and affordable meetings solution to support collaboration, connection and productivity in a hybrid work environment.
  
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  Changes in the world of Microsoft Licensing
  
  Who has been watching closely, Microsoft announced that from March 1, 2022, the prices of all types of contracts will increase by 10-25% on average.
  
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  Webinar | Incredible Power Platform – make your life easier
  
  Highlights of the year! This April European Power Platform conference was held in Berlin and our dynamic trio of presenters would like to share highlighted news and topics mentioned there.
  
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  Webinar | How to grow your business with Microsoft Commercial Marketplace?
  
  Microsoft Commercial Marketplace is one of fastest growing digital sales channels. Learn why you should publish your app in Marketplace to gain visibility in other markets and gain new customers. Join our digital event on May 31st starting 10.00 and get familiarized with the benefits of transactable app publishing. Value proposition – what’s in it for me?
  
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  Webinar | Protect your identity with YubiKey password-free authentication
  
  An identity has long been not just a username and password, but must include an additional security layer to protect data and access to ensure data integrity.
  
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  Webinar | Migrate Your Datacenter to the Cloud with Azure Migrate
  
  Azure Migrate enables you to run assessment and migrate from VMware, Hyper-V and physical servers environment.
  
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  All seminars and events
  
  Webinar | What is the cost of cloud based analytics?
  
  Companies need to be able to seize new opportunities on the fly and make business-critical decisions quickly.
  
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  Webinar | Accelerate your transition to the cloud
  
  In this webinar, we will go through the steps involved in migrating workloads into the cloud with Azure Migrate.
  
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  Webinar | Trained AI for business tasks
  
  Microsoft has trained Cognitive Services AI to understand spoken and written content, to recognize people and emotions, and to make decision.
  
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  Webinar | How to collect data for business decisions
  
  Business decisions must be based on facts. Fact collection and reports generation are often tedious and time consuming.
  
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  Siim Susi | Head of IT Baltics
  
  The first step in the cooperation was a comprehensive audit of Veho SIA: it included mapping of all the hardware and software used in the company and interviews with all the employees to find out the most critical sore points for the users. All the network equipment, security settings, age of the equipment and connections were also checked, as well as server hardware, platforms, operation systems and links. After the IT audit, a report was issued where the tasks were prioritized, starting from the most mission-critical ones. The report identified that the server park of the company was in
  
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  Ingrīda Burgmeistare | Business Support Manager
  
  Clients of Primend represent a wide range of industries, and each of these businesses is served with an individualized approach. We are committed to improving the quality of daily business processes and further growth for our clients. Thus, we carefully delve into the specifics and needs of each and every company – so that we can provide the most appropriate set of IT services, ensuring the greatest value possible.
  
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  Jānis Garančs | CEO
  
  Quality as a company value plays a very important role for both, to Aloja Starkelsen and to us in Primend. By providing professional and efficient IT support, and making day-to-day business processes easier, we ensure that Aloja Starkelsen can fully devote their time and attention to maintaining and improving quality of its products.
  
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  Miguel Caron | Head of Baltic Studios and General Manager
  
  Both companies were at a similar stage in their journeys, when our partnership started. We have grown together and with growth there is always more work to get done. Our collaboration started off with us being their in-house IT specialist a few times a week. Our specialist helped users with different IT topics, we offered “Smart hands” service to set up IT solutions based on the Gamesys Group level instructions and of course provided our know-how and personnel to move Gamesys offices several times.
  
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  All Reference Stories
  
  Arturs Sausins | Board member
  
  Mapri cooperation with Primend had just begun when the world was unexpectedly shaken by the global pandemic Covid-19. The complicated circumstances made the usual introduction phase a bit more difficult and, thus, created some challenges also in the process of providing services. As a solution, all the key issues were identified, IT network infrastructure was adjusted, cloud services were implemented, and inventory and maintenance were performed.
  
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  Mihails Kuznecovs | CEO
  
  The support we received from Microsoft partner, Primend, has helped us transition seamlessly to Azure cloud services. This move allows FINCI to offer our customers superior financial services that are built on a faster, more agile and more secure cloud infrastructure, said Mihails Kuznecovs, FINCI’s CEO. “The team at Primend made life so much easier and have been a real pleasure to work with,” he added.
  
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  Egils Egle | Coca Cola Company
  
  In order to improve the customer experience and optimise the process of creation and approval of contracts, it was decided to use digital solutions for complete automation of the process.
  
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  Tiit Ootsing | member of the board
  
  Thanks to moving our server into Primend Cloud, I personally have much more free time. I can dedicate my time to my work and meeting the needs of my customers. Whenever I need something, I write a request and as a rule it is completed rather quickly. The team of Primend is very helpful and reliable. Many thanks to you!
  
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  Corporate Responsibility
  
  From the very beginning Primend’s goal has been to improve the quality of life of our people, our clients and the communities where were we operate, thus the initiative Primend For was established.
  
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  ISO certificate
  
  ISO certifications cover all services provided by Primend in Estonia, Latvia, and Lithuania.
  
  READ MORE
- Featured news and events
  
  Webinar | Incredible Power Platform – make your life easier
  
  Highlights of the year! This April European Power Platform conference was held in Berlin and our dynamic trio of presenters would like to share highlighted news and topics mentioned there.
  
  Blog
  
  Security has never been more critical
  
  Cybersecurity is the number one challenge that every business is facing as cyberattacks become more frequent and sophisticated. Organizations struggle to navigate the ever-evolving threat landscape in which ransomware attacks increased by 150% in 2021, 579 password attacks are carried out every second, and nation-state attacks are also on the rise. At the same time, the pandemic accelerated digital transformation faster than anyone could’ve expected over the past two years.
Services
- IT Support Services
  
  Microsoft Teams
  
  Linux server management service
  
  Network solution as a service
  
  Microsoft 365
  
  SharePoint
  
  Cloud Security
  
  Primend Cloud
  
  Azure
  
  Primend Back-up Service
  
  Business analytics
  
  Other Services
  
  Trainings
- IT Support Services
  
  Helpdesk, User support, PC/server and network support, Azure and O365 public cloud support, M&A support
  
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  User support service
  
  The purpose of the service is to provide quick and high-quality IT support to clients both by phone and e-mail.
  
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  Support for servers and server services
  
  The service is aimed at offering quick and high-quality service both for Windows and Linux servers.
  
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  Microsoft 365 helpdesk service
  
  With Microsoft 365 helpdesk we offer support for simpler matters and operations in Office 365 and Microsoft 365.
  
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  Support for cloud services
  
  Support service of cloud services has been designed for larger companies with an IT manager and/or their own IT team.
  
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  IT Manager and consultation service
  
  The service is designed for medium-sized companies (up to 250 users) that do not have their own IT managers.
  
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  Support for consolidation and connection of systems
  
  One of the most important things is to take the IT systems that keep the business running to a common platform and consolidating those.
  
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  TABLOO Intranet Support
  
  As the company develops, it is necessary to improve the intranet and various functionalities of the document library solution.
  
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  Customer service and IT support for the Baltics
  
  We have fully integrated all Baltic teams as one, and we oﬀer support with the same values, helpdesk, client management processes and standards.
  
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  Enterprise Support
  
  We offer support for enterprises if you have business-critical systems that require special attention and maintenance.
  
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  Frequent requests and solutions
  
  The most frequently asked questions and answers to them.
  
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  Information about increasing IT-awareness
  
  Cyber security begins with every user’s behaviour on the Internet. Here are the most important things to remember.
  
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  Microsoft Teams
  
  Accomplish more together across work, school, and life with Microsoft Teams. Get your team on the same page with group chat, online meetings, calling, and web conferencing. Share your opinion, and your personality. Send gifs, stickers, and emojis in a group chat or in one-to-one messages. Connect instantly one-to-one or with a group, hop on a video call, or share your screen for fast-paced decision making.
  
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  Teams Rooms for Microsoft Teams
  
  Primend offers the opportunity to create a comprehensive meeting room using ThinkSmart Hub Gen2 which is an all-in-one meeting room system with integrated speakers, dual microphones, and a touchscreen control display.
  
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  Personal productivity assistant Lenovo ThinkSmart View
  
  ThinkSmart View is smarter technology that will completely change how your employees work from the moment they start using it.
  
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  Logitech - Microsoft Teams Video Conferencing Solution
  
  Logitech Video Collaboration Solutions for Microsoft Teams include everything you need for an efficient, productive meeting whether in the conference room or at your desk. Bring collaboration to life with Logitech Room and Personal Workspace Solutions to take the Teams experience to the next level.
  
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  Meeting room solution support
  
  Automatic update set-ups for operation systems and Teams app. Manual monthly/quarterly version updates of additional devices (cameras, speakers, microphones). Device backround image customization based on the company's needs. Training the customer-side contact to quickly identify errors and to eliminate the problem. Configuration of automatic device restarts.
  
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  Linux server management service
  
  The monthly management service includes: Identification of software and hardware faults; Monthly updating of the server software. Requires complete updating of the server under a separate project before starting the management service; Support if the software or a part of the system has not been updated in the Linux server over three months or if the distribution of Linux is out of the support scope of the producer: Updating of business-critical software above the patch-level once a quarter (Patch-level is the last number of the 3-number version, z for x.y.z); Complete updating of the
  
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  Network solution as a service
  
  A secure and quick network solution that operates unnoticed at the background is the foundation for seamless work procedures of a company. Secure access to critical business information must be ensured at all times.
  
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  Microsoft 365
  
  Microsoft 365 is an integrated bundle of Windows 11, Office 365 and Enterprise Mobility + Security.
  
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  Microsoft 365 Business packages
  
  Microsoft 365 is an integrated plan that includes solutions such as Windows 11, Office 365, and Enterprise Mobility + Security.
  
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  M365 Premium
  
  M365 Premium - Best for businesses that require secure, remote work solutions with everything included in Business Standard, plus advanced cyberthreat protection and device management.
  
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  Microsoft 365 Security
  
  While consuming cloud services, it is vital that all security measures are in place. Otherwise, it poses serious threats to organizations, such as taking over an e-mail address, stealing personal data and trade secrets, or even taking control of the entire organization's infrastructure and business.
  
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  Office 365
  
  Office 365 provides team collaboration and video conferencing in addition to a large mailbox and a terabyte of file storage.
  
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  SharePoint
  
  Bring your internal communication to the next level!
  
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  TABLOO intranet and document library
  
  The TABLOO intranet and document library solution built on the Microsoft Office 365 SharePoint Online environment is compatible with all the functionalities used in the Office 365 packages.
  
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  Cloud Security
  
  Primend is partnering with Microsoft to provide reliable and secure cloud services.
  
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  Primend Cloud
  
  Primend Cloud is your choice if your on-premise solution is no longer sufficient. Some workloads just need a little more.
  
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  7 Reasons Why Primend Cloud
  
  Why Primend Cloud? Flexibility, Fastest storage, Reduced cost, Back-up, Techincal competency, Hybrid cloud, Flexible licensing.
  
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  Azure
  
  Transform the datacenter with Azure - Deliver a resilient, elastic infrastructure in your datacenter, in the cloud, or across both.
  
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  Primend Azure Support
  
  Take advantage of highly available, scalable, and secure cloud infrastructure with Azure — and only pay for the resources that you use.
  
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  Azure for developers
  
  Moving to a modern cloud platform such as Microsoft Azure helps smaller software development companies level the playing field against large and resourceful competitors. It allows to access the latest innovations, such as Machine Learning and AI, increase development productivity and benefit from the power of Microsoft sales and marketing organization.
  
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  Primend Back-up Service
  
  An inseparable part of using servers is backup ensuring a possibility of recovery in the event of an incident causing the live environment to be destroyed for some reason.
  
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  M365 Back Up
  
  The backup service is based on VEEAM technology. It provides a possibility for backup of all the Office 365 tenant, including either all the services or only the selected services.
  
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  Backup for Servers
  
  This solution makes it possible to back up both physical servers and virtual servers. Servers may be located in the server room of a client, in Primend Cloud or hosted by a third party. The backup period may be set up for a client as desired (daily, weekly, monthly, yearly, etc.). The setup of backup is simple and recovery is quick.
  
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  Business analytics
  
  We help companies develop reporting systems that take into account the performance of employees and provide them with operational and regular feedback. By bringing the power of business analytics to every employee of operational reporting, the company can stay firmly on track.
  
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  Business Intelligence
  
  Making decisions is hard. It is even harder when an organization grows, and every decision affects many people. There are several challenges associated with data derived decision making.
  
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  Budgeting in Power BI and Office 365
  
  Every company that is setting targets, must measure performance from time to time to evaluate whether they are on track or not. Financial budget measures whether company is on track on its financial targets. Every budget is a model of expected performance results based on sales prognosis (Revenue), cost of goods sold (COGS) and of different operating cost accounts like employee expenses, office expenses, marketing expenses, R&D expenses etc.
  
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  IoT
  
  It is a simple fact that to improve results you must manage performance. But how can you manage performance when reports like the balance sheet and P&L statement are based on results? As chips become ever more powerful and cheap, it is becoming easier to generate data on every activity and every step in a workflow. We are living in a dream-come-true era in terms of the scientific management of work and productivity.
  
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  Other Services
  
  Through our portfolio we have the capability to deliver a broad range of services and solutions to meet your operational needs.
  
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  Cloud Service for Entrepreneur
  
  Primend has good experience that enables us to build IT systems and business processes correctly and sustainably. Those include collaboration, network, security, customer management, CRM and accounting. Based on our experience, we have developed a cloud service solution for starting companies and small firms.
  
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  Trainings
  
  Here you can find our various training courses. Training can be conducted both on-site and virtually. Register for training and we'll help you to fly!
  
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  Microsoft 365 basic training
  
  Microsoft 365 basic training: Outlook, MS Teams, OneDrive, SharePoint.
  
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  Introductory training for Microsoft Teams
  
  Microsoft Teams training plan: General recommended settings for Microsoft Teams, Principles of creating teams and channels in Microsoft Teams, Teams and channels, Theme channels, posting, monitoring posts, and managing content, Working with documents.
  
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  Advanced training for Microsoft Teams
  
  Microsoft Teams training plan: Detailed overview of Microsoft Teams settings and personalization options, Notification settings in Teams, Good practices and recommendations for management of teams and channels in Microsoft Teams.
  
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  Cyber security training
  
  The purpose of the training is to introduce different cyber-attack methods. By knowing these an organization can prevent serious threats, such as taking over an e-mail address, stealing personal data and trade secrets, or even taking control of the entire organization's infrastructure and business.
  
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  SharePoint training
  
  During the training, we will review what SharePoint is in more detail and what are the basic functionalities of SharePoint.
  
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  The Power Apps world
  
  Power Apps training aims to provide a guide to the multifaceted world of Power Apps. We introduce Power Apps, its environments, solutions, and other essentials.
  
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  Microsoft 365 cloud environment security training for IT administrators
  
  In the Microsoft 365 cloud security training, our cloud service architect focuses on various important aspects of cloud security. The training plan can be personalized according to your needs.
  
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- Featured services
  
  IT support services
  
  TABLOO Intranet
Our Spirit
- Our Spirit
  
  2014. Four friends and a windowless office. With a desire to offer service and solutions with a wow factor in the Estonian IT market.
  
  Our values
  
  Our values, mission and vision unite who we are and what we stand for. We have set out our values together, with the involvement of all of our team members.
  
  People and Team
  
  Our people at Primend are united by a passion to make businesses more successful.
  
  Our culture
  
  Our people make up Primend’s greatest competitive advantage. As a result, our biggest investments are in the development of our people.
  
  Corporate Responsibility
  
  At Primend we are committed to creating solutions for people to help them make their companies and communities better. We achieve this by cooperating honestly, constantly learning and developing ourselves.
Contacts

Contacts

Our Locations

Estonia

Primend OÜ

Lõõtsa 12, Tallinn, 11415
General phone: +372 687 0600
e-mail: info@primend.com

Riia 4, Tartu, 51004 (Hansakeskus)
General phone: +372 687 0604
e-mail: info@primend.com

Reg.code: 12621569
VAT: EE101704195
Bank Account: Swedbank
EE042200221059250198

Helpdesk

Call us: +372 687 0606
Write us: tugi@primend.com

Our people

Latvia

Primend SIA

Ūnijas iela 8 k-6, Rīga, LV-1084
General phone: +371 6778 8007
e-mail: info@primend.lv

Reg.code: 40203210749
VAT: LV40203210749
Bank Account: Swedbank
LV90HABA0551046609516

Helpdesk

Call us: +371 6778 8007
Write us: atbalsts@primend.com

Our people

Lithuania

UAB Primend

V. Gerulaičio str. 10, Vilnius 08200
General phone: +370 6610 6500
e-mail: info@primend.lt

Reg.code: 305660180
VAT: LT100013819712
Bank Account: Swedbank
LT937300010165346716

Helpdesk

Call us: +370 6610 6500
Write us: pagalba@primend.com

Our people

IT support services

TABLOO Intranet

Our Spirit

Our values

People and Team

Our culture

Corporate Responsibility

Contacts

Our Locations

Primend OÜ

Primend SIA

UAB Primend