Customer service and IT support for the Baltics

Customer service and IT support for the Baltics  

We have fully integrated all Baltic teams as one, and we offer support with the same values, helpdesk, client management processes and standards. We have a total of 50 specialists who speak 6 languages and have more than 30 different Microsoft certificates combined. We are one of the biggest Microsoft partners in the Baltic States and have been awarded with Microsoft Partner of the Year title 6 times. 

Primend offices are in Tallinn, Riga and Vilnius. Primend offers end-user support (1st level), server and network support (2nd level) and high-end Microsoft 365 and Azure consultations. Primend has one centralized datacenter “Primend Cloud” for all Baltic clients. 

Value-added benefits of working with one IT Partner in Baltics 


First level end-user support 

  Standardized and centralized customer service procedures in all three countries to support your business needs
  IT Service Management according to ITIL 4 
  Centralized service reporting for local IT managers
  Centralized IT documentation 

Primend certified specialists

  50 specialists who speak EE, LV, LT, RU, PL and EN
  Specialists who have 30+ Microsoft certificates from PC operating systems to high-level cloud infrastructure

Benefits of IT support for Baltics

  Same user experience and customer satisfaction in all three countries
  Fewer IT partners – which simplifies communication 
  Through centralization of customer service processes, we can optimize the expenditures
  We have resources to support and consult clients on all IT-related questions and needs 
  Through centralized customer service, we can offer efficiency and faster SLA for incidents and problems
  Better price for IT hardware and smoother logistics between countries
  Services and solutions along the entire value chain

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