Always one step ahead
in IT services.

The collaboration between Baltic Travel Group and Primend began during one of the most challenging periods in the travel industry. The COVID-19 pandemic and, later, the war in Ukraine caused unprecedented disruptions, forcing companies to scale back budgets and rethink their strategies.

NOBE’s collaboration with Primend began in November 2023, when NOBE needed to create an entirely new IT infrastructure.

The first step in organizing IT processes was providing Primend’s technical support service, which ensures timely problem resolution and prompt handling of issues. The primary focus in the continued collaboration between the two companies is to enhance automation and security processes, fully utilizing the tools available in the Microsoft environment.

One of the benefits of choosing Primend as the IT partner for the HR department is the confidence that Primend experts will find the most suitable solutions for each company, recommending how to wisely and fully utilize the existing infrastructure base.

One of the important success factors in solving and developing IT issues is the informal, honest communication-oriented cooperation between the two companies. Such an approach strengthens the collaboration, allowing for a more successful and operational exchange of ideas, problem situations, decision-making and joint projects.

Baltika Group celebrating its 95th anniversary this year is a fashion company with a long history operating in the Baltic countries, that started to work with Primend in 2021 as an organization with about 170 employees at the time.

Since IT-related matters closely affect the daily operations of the stores and such critical business processes as inventory management and product orders, ELVI decided to hire professional help. In December 2021, ELVI started cooperation with Primend, and within a couple of months, the main IT infrastructure issues were promptly and efficiently reorganized.

The first step in the cooperation was a comprehensive audit of Veho SIA: it included mapping of all the hardware and software used in the company and interviews with all the employees to find out the most critical sore points for the users. All the network equipment, security settings, age of the equipment and connections were also checked, as well as server hardware, platforms, operation systems and links. After the IT audit, a report was issued where the tasks were prioritized, starting from the most mission-critical ones. The report identified that the server park of the company was in the most vulnerable state, as the equipment and operation systems were old.  

Clients of Primend represent a wide range of industries, and each of these businesses is served with an individualized approach. We are committed to improving the quality of daily business processes and further growth for our clients. Thus, we carefully delve into the specifics and needs of each and every company – so that we can provide the most appropriate set of IT services, ensuring the greatest value possible.

Quality as a company value plays a very important role for both, to Aloja Starkelsen and to us in Primend. By providing professional and efficient IT support, and making day-to-day business processes easier, we ensure that Aloja Starkelsen can fully devote their time and attention to maintaining and improving quality of its products. 

Both companies were at a similar stage in their journeys, when our partnership started. We have grown together and with growth there is always more work to get done. Our collaboration started off with us being their in-house IT specialist a few times a week. Our specialist helped users with different IT topics, we offered “Smart hands” service to set up IT solutions based on the Gamesys Group level instructions and of course provided our know-how and personnel to move Gamesys offices several times.

Mapri cooperation with Primend had just begun when the world was unexpectedly shaken by the global pandemic Covid-19. The complicated circumstances made the usual introduction phase a bit more difficult and, thus, created some challenges also in the process of providing services. As a solution, all the key issues were identified, IT network infrastructure was adjusted, cloud services were implemented, and inventory and maintenance were performed.

The support we received from Microsoft partner, Primend, has helped us transition seamlessly to Azure cloud services. This move allows FINCI to offer our customers superior financial services that are built on a faster, more agile and more secure cloud infrastructure, said Mihails Kuznecovs, FINCI’s CEO. “The team at Primend made life so much easier and have been a real pleasure to work with,” he added.  

In order to improve the customer experience and optimise the process of creation and approval of contracts, it was decided to use digital solutions for complete automation of the process. 

Thanks to moving our server into Primend Cloud, I personally have much more free time. I can dedicate my time to my work and meeting the needs of my customers. Whenever I need something, I write a request and as a rule it is completed rather quickly. The team of Primend is very helpful and reliable. Many thanks to you!

We are happy with the completed project and we highly value the counselling and support services also after the project was completed.” Ģirts Apinis, Manager of IT Maintenance Group in the Baltic countries. Primend helped to implement Office 365 for ERGO Insurance, ensuring data migration from IBM Lotus Domino and Exchange Server and helping to apply adequate safety solutions.

Since the company introduced Office 365, data exchange, such as hosting customer presentations and product descriptions or sharing information with colleagues, has been done in the cloud with Onedrive and SharePoint. The implemented reporting system is centralized and available online, taking advantage of Power BI.

In its essence, there was a need for large-scale and complex IT project where each element played an important role. This success was ensured by the on-time preparedness of systems to provide the necessary data, presence of the visualisation application and the interface between the systems involved. The Power BI solution that was built in a short timeframe by Primend was convenient, easy, and safe to use for WRC rally organizers and teams.

Primend is extremely pleased to be able to help and support the Let’s Do It Foundation, as it allows us to feel like a small part of this world-changing endeavour.

Elering is an independent and autonomous Estonian electricity and gas interconnected system operator, whose main task is to ensure high-quality energy supply to Estonian consumers at all times. With the help of Primend, Elering introduced the Microsoft Teams remote tool.

The cooperation between Primend and Timbeco began several years ago, where we started to use the relatively new cloud solutions of that time.

Topauto is Primend’s full-service costumer. Topauto is a car dealer and for dealer management system (DMS) they are using Automaster. Automaster is so called legacy system that needs very fast storage, quick restore from back-up and very good technical knowledge on how to set-up and maintain the environment. Topauto’s Automaster is hosted in Primend Cloud.

Inchcape serves thousands of customers, and every two minutes a vehicle is sold at some point of the world. In our region, Inchcape Motors is represented in Estonia, Latvia, Lithuania and Finland. The total number of employees is about 500. In order to ensure smooth organisation of work and reach the goals of the company, the IT solutions are at top level and support business. Primend is glad to be the IT partner of Inchcape.

KAPITEL is one of the largest real estate companies in Baltics, engaged mainly in managing office and commercial real estate projects in the role of developer, investor and property manager. KAPITEL operates in capital cities and has over 50 employees working in its companies in Tallinn, Riga, Vilnius, Prague and Amsterdam.

WALLESS Attorneys at Law has a network of highly efficient and experienced teams in Tallinn, Tartu, Riga and Vilnius to help clients with all types of transactional, business advisory and dispute resolution matters. The network firms share strategy in investing into modern technology and work processes. To ensure efficient workflow, good data sharing software had to be implemented and Office 365 proved to be the best solution.

ETS NORD’s swift growth and expansion into new markets brought about a need for an analytics solution which would allow thorough observation and analysis of sales results of the entire company. Primend’s IONO was chosen for its detailed visual analysis, user friendliness and price.

The need to turn to Primend was prompted by a wish to modernize the company’s IT in a smart and thorough manner, and therefore make business processes more efficient.